What our clients say about us

Hi Michelle and the Whanau at Haven Falls
I would like acknowledge you all with the greatest appreciation, for your kindness, patience and sympathy in our time of need , not only once or twice but three times, Haven Falls have provided the 'Murray Whanau', with the most outstanding service and we are so blessed to know such wonderful people as yourselves. I will always highly recommend your services.
Our Whanau thanks you all so much.
Arohanui Ellen Harris

Kia Ora,
Just a wee note on behalf of my Whanau, thank you so much for everything, our Dad would have been 
so happy with all the arrangements and care you provided, especially with Uncle Jimi on hand. We will remain forever
na Deliah Rose Totorewa Qued nee Garland

Hi Haven Falls.
I just wanted to send you all an email of the awesome Aroha you give our Whanau while going though the process of my late Auntie Kathy Mike Amai. We were all very humbled on how you supported us making this an easy process at the worst time.
Peter and Allan thank you both very much, hope this doesn't sound silly but would recommend your business to any other whanau when going through these hard times .
 I thank you all again with all my heart.    
Elle Amai

On behalf of Eruera Karena Garland whanau we would like to express our sincere thanks and appreciation to Havenfall's Whanau, Allen, Peter, Matua Jimmy and Apotoro Daniel. At the time of our papa's passing we were blessed with the kindness, consideration and care of Peter's aroha toward our whanau and our papa. Havenfall's whanau provided us a sense of direction and belonging from the first day of our papa's journey to the last day of his resting. Aroha mai, Aroha atu.
Moyra Brear

I want to say thank you Allen and Michelle and to all your family involved in helping us send off Dad (David Newton) In future my family will always come straight too you. After a long search of funeral homes we found Haven falls, firstly you made us feel welcome we did not know where to start so you took over, at a time like this when you find it hard to even think clearly you stood in the gap for us and helped us arrange a beautiful send off. Your place is modern and welcoming and you are kind and friendly, you were reasonable in cost yet gave my dad a classy funeral . You listen well and added that nice bit in yourself about Dad wearing that suit for me as he missed wearing it at my wedding that meant a lot to me. We felt part of your family and that auntie makes real food lol Another thing that stood out to me was how you incorporated both our cultures our Maori and European into the service. Last but not least you put my Dads name on a Christmas ball on your funeral home Christmas tree I cried when I heard this as it was so close to Christmas when he died you inspired me and I to went and got one made for our tree and it made me feel he was still part of Christmas I recommend you as the very best funeral home in Auckland. We feel we were lead to your place even though we knew nothing about you before driving there to see what your home was like we were blessed to find such amazing family people like you. I can not thank you enough but on behalf of my family Thank you for treating us so well.
- Angela Gardner
Kiaora whanau and friends. I just like to say that when the time comes that your loved ones have passed on I highly recommend 
They were fantastic in preparing our mum for the afterlife with care and dignity that any family member deserves. Thank you all so very much Allen, Michelle, Hakopa for the smooth and beautiful transition of mum to te taha wairua, mauriora.

- Shane Lipsham

A heartfelt thank you for all the support given from the Whanau at Haven Falls Poutama Tangihanga. I cannot express enough what a huge comfort to us all. The level of hospitality and care you provided over the time we stayed for our family and my Nan was above and beyond what anyone would expect so i just wanted to say Thank you all.
- Melissa Taefu

Thanks heaps Michelle, as I have expressed to Allen, my whanau have been privileged to have had Haven Falls behind us and beside us as we mourned and journeyed taking mum back home. Your business is the wonderful people you have working with you, there was never any doubt that we were always in safe hands, thank you for your aroha, continue to make every other whanau as comfortable and reassured as we have been.

Nga mihi nui

- Cherie

Thank you Haven Falls yesterday was a very special event for my mum. Seeing her grandnephew was particularly heartening, but most of all catching up with all her kaumatua & kuia mates made for a uplifting day. She was still buzzing about it today and I know this will be one of her most favourite korero to recite again. 
On another level, it was a great launch for the business and your attention to detail from powhiri to hakari was a good indication of how our loved ones will be treated when it comes to their time. With aroha, manaaki, rangimarie....tino pai rawa! Hope you all got some rest today....arohanui 

- Irene and Emma Frost

Kia ora Uncle Allen, on behalf of the Wickliffe Whanau we would like to thank you for helping our mum/sister/daughter and nanny cross that bridge to eternal life in the kingdom of heaven. “We got you hard” , although this will not be the last time we see you, you’ll always be in our hearts minds and prayers.

- Wickliffe Whanau
Just wanting to send a special thank you to Allen Pukepuke, Michelle Pukepuke, Renee Te Tai & Hakopa Te Tai for doing an amazing job for my daddy, Bassey Moke. There will never be any words to express how grateful I am. He would be so proud to know his family & friends took care of him. You made it so special for me, Love you's xxxx 

- Susan Moke, Zac & Tash Gibbs 

Thank you so much to Allen, Michelle, Huks and the team for making us feel so welcome and feeding the kids lol...we honestly would’ve been lost without your guidance and support...Will be recommending your services to others in their time of loss.

Much Alofas to your whanau Allen xxxxxx

- Angie Ocallaghan Tupou

Allen, Michelle, I would like to comment on your services that you provided for my father in-law, it was non-intrusive, warm and endearing to your sister in-law and her sisters, and the bigger family whakapapa. Once again thanks a lot and enjoy your 1st anniversary. Look forward to another year of celebrating your mahi,no reira e tama mahi ora mai maa te waa 

- Sonny Niha

I wold like to thank Haven Falls Poutama Tangihanga for bringing my granddad in to your guys home, he was a good man and I would really like to thank papa Allen for driving my granddad around to see everything on the way, so yup I just want to say thank you.

- Ngarangi Berry

This morning Paerata Kapereira Pataka Ngahere te Pohe aka Paerata Pataka aka Paul Pataka,aka Paul Bush aka The Kiwi Canonball passed away at 4am this morning @ 80 years of age. Mean Maori Mean. He was father to Mona, Nick, Russell and Trisha. He had many mokopuna and mokopuna tuarua. He was the last of his generation and wouldn't have been sad to hear his reo karanga.
He was lying at our whanau home @ 5 Urlich Drive Ranui and arrived around 4pm. Many thanks to Alan Pukepuke and Haven Falls Poutama Tangihanga. Its awesome to have Maori around at this time.

Nga tino mihi ki a koe e Papa Alf.

- Novi Marikena

Tena koutou katoa, nga mihi aroha ki a koutou. Thank you for your toutoko, awhi and manaaki during the tangi preparations for our Whaea, Aunty Mae. This is a small token of our deep appreciation, to you for your professional services to our Whanau. Ka nui te ora.

- Mihi Hills Whanau

Kia Ora Allen and whanau just want to thank you all for helping us with mum’s final journey… Tena koutou tena koutou tena koutou Katoa

- Aaron Broughton

Dear Michelle and Allen,

Thanks you so much for all your help, support, advice and compassion over this difficult time. We could not have gone through these trying times without you both supporting us. With your help we managed to bond as a family while you took care of mum’s funeral arrangements. We were so pleased as a family to give mum a great send-off she deserved and celebrate her life. In the time of need you and your team came to our rescue, for which we will always be grateful! Nothing was too much trouble; you both were very accommodating with our needs. Thank you very much for being a part of our family. God bless you.

Much aroha from our family to yours.

- Janie Isaac’s family

I would like to say the biggest thank you to our whanau at Haven Falls Poutama Tangihanga who took care of our baby after she left the hospital!!! Words cannot describe the amazing job you did with our baby, she looks absolutely stunning!!! The aroha and respect we felt from you towards us and our baby, transferred to how beautiful you made our baby girl. Not only from the bottom of my heart but from all my family, we would like to thank you so much!!!!!!! God bless and safe travels to all our whanau xoxoxoxo

- Nelle Murray

Thank you so much Mr Allen & Michelle Pukepuke, Mr Hakopa & Renee & Te Tai.Haven Falls Poutama Tangihanga is absolutely beautiful! 
From the time we arrived, my entire family felt welcomed with the love, respect & courtesy and felt it was a "home away from home". Incredibly professional and catered to our needs, especially at a time when we had lost a loved one.
A special thanks to all who helped make this experience one to remember and will definitely recommend your services to everyone. (Well I do, hard out lol...xx)
— feeling blessed. 

- Tiriti Heke

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